C8 SaaS Authentication Outage

Incident Report for Camunda Platform 8 SaaS

Resolved

On April 22, 2026, from 18:29 UTC to 19:01 UTC (32 minutes), Camunda 8 SaaS experienced a login outage caused by an incident at Auth0, our external authentication provider. During this period, new sign-ins to C8 SaaS were not possible for affected users. Existing sessions remained unaffected.

The root cause was fully on Auth0's side and outside Camunda's control. Auth0 resolved the incident at 19:01 UTC, after which login functionality was restored automatically.

Reference: Auth0 incident report: https://status.auth0.com/incidents/04dsyk887lv6

Posted Apr 22, 2026 - 20:29 CEST